Legal Documents

Terms & Conditions

Last Updated: November 2025

1. Introduction

Welcome to the website of Sandra E. Ferrucci, LCSW LLC d/b/a PeaceWorks Counseling & Therapy (“PeaceWorks,” “we,” “us,” or “our”). By accessing or using this website (the “Site”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please discontinue use immediately. These Terms & Conditions apply to all visitors, users, and others who access or use this Site.

2. No Therapist-Client Relationship

The content and information on this Site are provided for general educational and informational purposes only. Accessing or using the Site—including submitting a contact form or scheduling an appointment request—does not establish a therapist-client relationship. A therapeutic relationship with PeaceWorks Counseling & Therapy is formed only after an initial consultation, mutual agreement to begin services, and completion of intake documents through our secure client portal (Sessions Health). If you are in crisis or experiencing a mental-health emergency, please call 911, go to your nearest emergency department, or contact the 988 Suicide & Crisis Lifeline.

3. Telehealth and Jurisdiction

PeaceWorks Counseling & Therapy provides clinical services only to clients located in Connecticut at the time services are rendered, in accordance with state licensing laws and telehealth regulations. We do not provide therapy or telehealth services to individuals located outside the state of Connecticut. Any descriptions of services on this Site are intended for informational purposes only and do not constitute an offer to provide therapy outside our licensed jurisdiction.

4. Confidentiality and Privacy

We are committed to maintaining the confidentiality of personal and protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health (HITECH) Act, and relevant Connecticut confidentiality laws. Your use of this Site and any information submitted through contact forms or scheduling tools is also governed by our Privacy Policy, which explains what information we collect, how we use it, and your rights regarding that information.

5. Minors

This Site is intended for use by adults. While PeaceWorks provides counseling to minors under Connecticut law, online form submissions should be completed by a parent or legal guardian. Connecticut law allows certain minors aged 16 or older to consent to outpatient mental-health treatment; any such services occur only after an intake process confirming eligibility and consent in compliance with state law.

6. Intellectual Property Rights

All content on this Site—including but not limited to text, graphics, images, logos, videos, and design—is the property of Sandra E. Ferrucci, LCSW LLC d/b/a PeaceWorks Counseling & Therapy and is protected by United States and international copyright, trademark, and intellectual-property laws. You may view or download limited portions of content for personal, non-commercial use only. Any reproduction, distribution, modification, or republication without prior written consent is prohibited.

7. Permitted Use and Prohibited Conduct

You agree to use this Site only for lawful purposes and in ways that do not infringe on the rights of others, restrict or inhibit anyone else’s use, or expose us to liability. You agree not to transmit unlawful, threatening, defamatory, or otherwise objectionable content; attempt to gain unauthorized access to any portion of the Site, server, or systems; or use bots, scrapers, or other automated systems to collect data from the Site.

8. External Links and Third-Party Services

This Site may include links to external websites operated by third parties, including platforms such as Spruce Health, Sessions Health, and Google Analytics. These links are provided for convenience only. PeaceWorks has no control over and assumes no responsibility for the content, policies, or practices of any third-party websites. We encourage you to review the privacy and security policies of any third-party sites you visit.

9. No Guarantee or Warranty

All information on this Site is provided “as is” and “as available” without warranties of any kind, express or implied. We make no representations regarding the accuracy, reliability, or completeness of any content and disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the fullest extent permitted by law, PeaceWorks Counseling & Therapy, its owner, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your access to or use of this Site.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sandra E. Ferrucci, LCSW LLC d/b/a PeaceWorks Counseling & Therapy, its owner, employees, contractors, and affiliates from any and all claims, losses, liabilities, damages, and expenses (including reasonable attorney’s fees) arising from your use of the Site or violation of these Terms.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Continued use of the Site after any changes constitutes acceptance of the new Terms.

13. Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

14. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the State of Connecticut, without regard to its conflict-of-law principles. Any dispute arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in New Haven County, Connecticut.

15. Contact Information

PeaceWorks Counseling & Therapy
Sandra E. Ferrucci, LCSW LLC d/b/a PeaceWorks Counseling & Therapy
77 Wall Street, Suite 22
Madison, CT 06443
Email: info@peaceworksct.com
Phone: (203) 851-2495

Privacy Policy

Effective Date: 12/01/2025
Last Updated: 12/01/2025

1. Introduction
Sandra E. Ferrucci, LCSW LLC d/b/a PeaceWorks Counseling & Therapy (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website www.peaceworksct.com, communicate with us online, or engage our professional services.

Because we are a health-care provider, certain information you share with us may be considered Protected Health Information (PHI) and is governed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This Privacy Policy works in conjunction with our HIPAA Notice of Privacy Practices, which is provided to all clients at the start of services and available upon request.

2. Scope of This Policy
This policy applies to visitors to our website, including those who submit contact or consultation forms, clients and prospective clients who communicate electronically with our practice, and data collected through our online systems and third-party services, including Spruce Health (secure messaging) and Sessions Health (electronic health record and client portal).

If you are an active client, your PHI is also protected under our HIPAA Notice of Privacy Practices, which describes in detail how we use and disclose your health information for treatment, payment, and health-care operations.

3. Information We Collect
A. Non-Health Personal Information
We may collect your name, phone number, and email address submitted through our website or email, information automatically collected through cookies or analytics ,such as IP address, browser type, and pages visited, and any details you voluntarily share when requesting information or a consultation.

B. Protected Health Information (PHI)
If you become a client, we collect information such as your health history, symptoms, treatment information, insurance and billing data, and communication through Spruce Health, Sessions Health, or other HIPAA-secure platforms. We collect and store PHI only through encrypted, HIPAA-compliant systems.

4. How We Use Information
We use personal information to respond to inquiries or schedule appointments, provide and coordinate counseling or consultation services, process billing, insurance, and administrative tasks, improve our website and client experience, and comply with applicable laws, regulations, and ethical standards. We do not sell or rent personal information and we do not use or disclose PHI for marketing without your explicit written authorization.

5. How We Protect Your Information
We use administrative, technical, and physical safeguards to protect data, including HIPAA-compliant systems for PHI (Sessions Health EHR and Spruce Health communications), encryption for emails and stored files containing sensitive information, access limited to authorized staff, and ongoing staff training on privacy and security practices. While we take strong precautions, please note that standard email and general web forms are not secure; confidential information should be submitted only through our secure portal or by phone.

6. Use of Google Analytics and Cookies
Our website uses Google Analytics to help us understand how visitors interact with our site. Google Analytics may collect information such as your IP address, device type, browser, and pages visited. This information helps us improve our website performance and user experience. We do not use Google Analytics for advertising or remarketing. Data collected is aggregated and does not identify you personally. You may opt out by adjusting cookie settings in your browser or installing the Google Analytics Opt-Out Browser Add-on. You can adjust your cookie preferences through your browser settings at any time.

7. Connecticut Data Privacy Rights
Although most of the information we handle is subject to HIPAA, the Connecticut Data Privacy Act (CTDPA) provides additional rights for residents concerning non-health personal data. You may have the right to access and request a copy of personal data we hold, correct inaccuracies in your data, request deletion of personal data collected through our website, and opt out of data sharing for analytics or marketing (we do not sell data or engage in targeted advertising). To exercise these rights, please contact us using the information below. We will respond within the timeframe required under Connecticut law (typically 45 days).

8. Data Retention
Health records are retained in accordance with federal and state record-keeping requirements for licensed clinicians. Non-health data such as website analytics are retained only as long as necessary for operational or legal purposes, after which they are deleted or anonymized.

9. Third-Party Services
We partner only with vendors that meet HIPAA or comparable privacy standards. Our key third-party services include Sessions Health (HIPAA-compliant electronic health record and client portal for scheduling, documentation, and billing), Spruce Health (HIPAA-compliant communication platform for secure messaging and telehealth), and Google Analytics (used solely to analyze aggregated website traffic data). Each third-party service has its own privacy policy that you can review on their respective websites.

10. Children’s Privacy
Our website is not directed toward children under 13. We do not knowingly collect personal information from minors online. Clinical services for minors are provided only with parent or guardian consent as required by law.

11. Data Security and Breach Notification
If a data breach occurs involving your personal information, we will notify affected individuals as required under the HIPAA Breach Notification Rule and Connecticut General Statutes § 36a-701b.

12. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it regularly.

13. Contact Information
Sandra E. Ferrucci, LCSW LLC d/b/a PeaceWorks Counseling & Therapy
77 Wall Street, Suite 22
Madison, CT 06443
info@peaceworksct.com
(203) 851-2495
www.peaceworksct.com

If you have concerns about your privacy or wish to exercise your rights under HIPAA or Connecticut law, please contact us directly. You may also contact the U.S. Department of Health and Human Services Office for Civil Rights (OCR) at https://www.hhs.gov/ocr/privacy/ or 1-800-368-1019.

14. HIPAA Notice of Privacy Practices
This website Privacy Policy is distinct from our HIPAA Notice of Privacy Practices, which details how we use, disclose, and protect your protected health information. You may request a copy by emailing info@peaceworksct.com or through your client portal.

Social Media Policy

Last Updated: November 2025

Purpose of This Policy

The purpose of this Social Media Policy is to protect your privacy and clarify how PeaceWorks Counseling & Therapy and its clinicians engage on social media. Social networking platforms are public spaces that can blur professional boundaries and confidentiality. This policy explains how we manage our professional presence online, how we interact (or do not interact) with current, former, or potential clients, and how you can contact us securely.

1. No Therapeutic Relationship via Social Media

Interactions on social media, including likes, follows, comments, or direct messages, do not constitute or imply a therapeutic relationship. Therapy services are established only through a formal intake process and signed consent for treatment.

2. Friend, Follow, and Connection Requests

To maintain clear therapeutic boundaries and protect client confidentiality, PeaceWorks Counseling & Therapy clinicians do not accept friend, follow, or connection requests from current or former clients on personal or professional social-media accounts. This includes platforms such as Facebook, Instagram, LinkedIn, and similar networks.

If you follow one of our professional pages to access mental-health content, please be aware that doing so may make your name visible to others and could compromise your confidentiality. You are welcome to view our content without engaging publicly.

3. Messaging Through Social Media

Social-media messaging, such as direct messages, private messages, comments, or tags, is not a secure or appropriate means of communication for clinical matters. Do not use social-media platforms to share personal information, request appointments, or discuss treatment.

If you need to contact us, please use one of the following secure methods:

Call our main office line at (203) 851-2495
Send a secure message through our Sessions Health client portal
Email info@peaceworksct.com for administrative questions only (no clinical details)

4. Content Posted by PeaceWorks

Our social-media pages may include mental-health education, wellness tips, information about anxiety and OCD, resources, or announcements about services and community events. This content is intended for educational and informational purposes only and is not a substitute for professional therapy or medical care.

Following or viewing our social-media content does not constitute a professional relationship, nor does it imply endorsement of any specific treatment or product.

5. Client Confidentiality and Reviews

To protect client confidentiality, we cannot acknowledge publicly whether someone is or has been a client of PeaceWorks Counseling & Therapy. For that reason, we will not respond to online reviews or comments about our services, whether positive or negative.

If you wish to share feedback about your experience, we welcome you to contact us directly by phone or email.

6. Tagging, Comments, and Public Interaction

We request that clients avoid tagging PeaceWorks Counseling & Therapy or any clinician in personal posts, photos, or comments related to therapy. Doing so may compromise your privacy and therapeutic boundaries.

Engagements such as likes, follows, or comments may be publicly visible. By choosing to engage with our social-media content, you acknowledge that this may reveal your association with our practice. We reserve the right to remove comments or content that are inappropriate, violate privacy, or compromise ethical standards.

7. Viewing Clinicians’ Personal Profiles

Our clinicians maintain personal social-media accounts separate from the practice. To preserve professional boundaries and privacy for both clients and clinicians, these accounts are not accessible to clients.

8. Use of Testimonials or Client Content

In accordance with HIPAA, the NASW Code of Ethics, and the Connecticut Department of Public Health regulations, we do not solicit or post client testimonials, photos, or identifying information on our website or social-media platforms.

9. Privacy and Data Tracking

Social-media sites may collect user data such as likes, demographic information, or engagement metrics. PeaceWorks Counseling & Therapy does not have control over how these third-party platforms use or share data. We encourage you to review each platform’s privacy policy before interacting with our pages.

10. Policy Updates

This policy will be reviewed annually to ensure continued compliance with HIPAA, HITECH, and Connecticut Department of Public Health standards. Updates will be posted here with a revised “Last Updated” date.

Contact Information